Terms and Conditions

Yr Hal Booking Terms and Conditions 18.4.24

1. THE CONTRACT
The Contract for a short-term holiday rental will be between Yr Hal or I/Me or We/Us and the person making the booking and all members of the holiday party (referred to as “the Customer, the Guest or Your or You”) in the following booking conditions. UK Law will govern the Contract. The contract of hire is effective only once the deposit has been received and a booking confirmation sent to the Customer. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival We must be provided with a list containing the names, ages, postcodes and contact details of all Guests.

2. PAYMENT
Bookings are CONFIRMED on receipt the deposit of 30% of the booking cost and when a booking confirmation email has been sent to the customer. The deposit must be paid within 3 days of booking being placed. The balance of the rental will be due for payment 56 days prior to the booking commencement date.

3. CANCELLATION
Cancellations eligible for refund:
a. If your booking has to be cancelled because Yr Hal is put under Government Restrictions and has to close and the period of closure covers your booking the monies you have paid to  will be refunded in full.
b. In the event that the area in which your given address is located is put into local or regional lockdown, rendering you unable to travel, and the period of restriction covers your booking the monies paid to Yr Hal will be refunded in full.  
c. If your booking has to be cancelled because Yr Hal has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers your booking, the monies paid to Me will be refunded in full.

• The owner reserves the right, in exceptional circumstances, to alter or cancel a booking. Guests will be refunded in full if cancellation by the owner occurs.

Cancellations not eligible for refund unless property is relet:

a. Customer inability (or the inability of any, some or all of your intended party) or disinclination to travel to and stay at Yr Hal for any reason:  
This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless the property is re-let, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
b. Cancellations must be notified to Me by phone and email and once received in writing I will confirm the cancellation request. 

c. Yr Hal will apply the scale shown in the table below to all bookings, to determine the amount of the charge, which shall be a percentage of the total cost of the holiday. 

The effective date of cancellation is when written notification is received by Yr Hal. Any amounts due for refunding will be made within 14 Days. 

d. On receipt of the cancellation, the above table states the amount that the Customer remains liable for at that point in time. I will then endeavour to obtain a replacement booking. In the event that a replacement booking is made, the cancelling guest will be refunded the total amount paid by the Guest for the booking less a 5% admin fee and less the difference in price between the Guest’s booking and the replacement booking if one is made. 
For example:  A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 5% admin fee equals £950, – £100 rebooking shortfall, = Refund of £850.

e. It is the responsibility of the Guest to obtain suitable travel insurance for themselves and their party to cover the booking and protect the Guest in the event of a cancellation. It is strongly recommended that the Guest acquires suitable insurance to cover circumstances beyond the Guest’s control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.
Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party. There are several options which include cover for Covid related cancellations available from travel companies and organisations.

4. PERIOD OF HIRE
You should not arrive before 5pm arrival day, and leave by 11am on the day of departure. These times are subject to change in the event of requirements to sanitise properties between guest bookings. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

5. NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. Any persons other than members of your party must not use the facilities at Yr Hal unless You have been given prior consent in writing.

6. LIABILITY
Yr Hal, its employees, cleaners and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. There may be occasional interruptions to services eg a power cut. As this is beyond our control we cannot be held responsible for any inconvenience or disruption.

7. CARE OF THE PROPERTY
You are responsible for the property during your stay and are expected to take all reasonable care of its furniture,  fittings and effects, in or on the property. You must leave the property and contents in the same state of repair, and in a reasonably clean and tidy condition at the end of the rental period. You must recycle and dispose of rubbish as requested in the information folder. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in Yr Hal. Any damages will have to be paid for in full within seven days of notification. In the case of group bookings a damage/cleaning deposit may be required. This will be refunded in full when the condition of the property has been looked at and is satisfactory. 

8. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs should the property be left in a poor or dirty state.
 
9. WIFI
Free Wi-Fi is provided for guests’ reasonable use. Guests agree to reasonable and lawful usage of this service. The speed of the service may be variable and streaming is not possible.
 
10. RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.                                                                                                                                                                                                                                  

11. COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, please tell me immediately to give me the chance to resolve it. We value your custom and want you to return. Contact info@nannerth.co.uk or 07909 803544

12. SAFETY

Guests understand they will be staying in a self catering rural coastal cottage.  Please note that our property may not be built to modern standards so for example there are low beams and narrow stairs. You must upon arrival check the layout of the property and the fire safety information so that you have a planned route to exit the property as easily as possible in the event of an emergency. Our property is located in a rural coastal area with nearby features such as brooks and narrow lanes without pavements.  Guests agree to read and comply with the safety information provided in each holiday property and on any signs and notices in the property.  Children must be supervised at all times by a responsible adult who will ensure that children comply with the safety information.

13. YOUR RESPONSIBILITY

If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of people or property; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other activity immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result

14: ELECTRIC AND HYBRID VEHICLE CHARGING

Car charging from your holiday cottage using the domestic supply is not permitted. This could invalidate our insurance and might cause a fire. Likewise, electric bikes & mobility bikes cannot be charged in or from the property.

15: PETS: 

Currently pets are not allowed at Yr Hal.